Call Logs
Call Logs shows phone call history for this patient when RingCentral calling is enabled for the practice. Review inbound/outbound calls and play recordings when available. It is not Messages and not Tasks.
What Call Logs Is For
A history of phone outreach and calls tied to this patient, including direction filters and recording playback when your practice stores recordings.
Where and When to Use It
Open chart → Call Logs after phone contact or when auditing outreach. Start a call from the header phone control when calling is enabled. Use Messages for secure text messaging instead of phone logs.
How It Works
Requires Call Logs permission, a selected clinic, and practice RingCentral calling enabled. The list shows calls for this patient; refresh and filter by direction when available. Play or seek recordings when allowed.
How to Review or Refresh
Open Call Logs → filter if needed → open/play a recording when shown. You do not manually “create” a log row for a normal RingCentral call—the call integration writes history. If calling is off, the screen explains that logs are unavailable.
Common Issues
Unavailable message: RingCentral calling not enabled or wrong clinic. Tab missing: Call Logs permission. Looking for chat threads: use Messages. No recording: practice may not retain audio for that call.